Do I Need an Account to Place an Order?

Yes, you need to register/sign up on our website to making a purchase, which is good for you so you can track your purchase status and, check the history of your purchase.

If you’re facing any problem in placing an order, contact us.

 

Are there any hidden charges when I make a purchase?

There are zero hidden charges when you make a purchase. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

You would be charged Rs 100 delivery charges for 1 to 7 plants.

 

How Do I Track My Order?

You can track your placed order on Track Page. You required to fill order id number and your registered Email id to view your order status.
If you’re unable to track your purchase order, contact us.

What Shipping Methods Are Available?

The delivery of product/products is done by our courier service provider (Delivery, DTDC) and, the delivery time depends on that courier service provider.

For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.

for further details, contact us.

How long do you take to dispatch an order?

Your order will be dispatched with 3-4 days maximum.

How do I pay using a credit/debit card?

Credit cards

We accept payments made using Visa, MasterCard, and all other credit cards works in India.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.

Debit cards

We accept payments made using Visa, RuPay, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

Payment via Mobile wallets (Freechareg / Ola Money, Airtel Money, etc.) and UPI (Bhim /Google Pay/ PhonePe, etc) also accepted.

I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we, unfortunately, won’t be able to expedite this. Please check with your bank for more details.

If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate a refund within 3 days of your request. Receipt of the refund would, however, depend on the mode of payment mode chosen by you. The expected timelines are as below:

Net Banking 2-4 business days

Debit Card 5-7 business days

Credit Card 7-21 business days

 

What should I do if my payment fails

In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on nainitalplants@gmail.com or Contact us or please give us a call with your order number for any clarification.

 

What is a promo coupon?

To give you the best deals around, we occasionally issue promo coupons. It is a simple code that can be applied to get discounts.

Can I club two coupons in one purchase?

No, two coupons can not be applied at the same time. In general, our promotions cannot be used in conjunction with any other offer.

How do I use a promo coupon?

Add products you want to shop in your cart. Once you are on the cart page, you will see the list of offers available for you which you can apply on your cart. Also, you can enter the coupon code on this page. You would have to be logged in to be able to use any offers or coupons.

How Should I to Contact if I Have Any Queries?

If you have any questions, suggestions, complain or feedback, you can contact us by Calling, Emailing.

Email us on: nainitalplants@gmail.com or Contact us